Customer Testimonials
The site is clean and service staff member was welcoming, very professional and cordial. He organized shuttle service and was communicative for what to expect with the online job review confirmations! Great experience.
Have always brought my Infiniti to this dealership. Never have I been disappointed. Comfortable waiting room. Staff are all very friendly.
Bought my first Infiniti from Hyatt in 2003 and have dealt with them since. The quality of the vehicles combined with superb service has kept me coming back.
Great experience. Beautiful dealership. Friendly staff. Good coffee! Free wifi! Nice showroom. Staff was attentive to all our needs.
I like the lounge where I can have coffee and cookies while I'm waiting.
Service consultant was awesome. He was very knowledgeable and communicative. Was a great experience. Thanks
Dealership has always been excellent. From first purchase to numerous trade-ins, the experiences have always been premium. Somewhat concerning is the current lack of new vehicle inventory.
Dealer was pleasant to work with and provided a fair and pressure free negotiation on our vehicle.
Whitney, the service consultant was fabulous. Friendly, knowledgeable. With the recent turn over in staff at Hyatt - she is a breath of fresh air.
I had an amazing experience with the staff, they were extraordinary generous and helpful with any Questions I had, my sales representative explained everything throughly and did a great job! Thanks and I will 100% recommend my friends and family to my dealership
This dealership is top notch, from start to finish the experience was what I would expect from a premium brand. Thank you!
Very knowledgeable and service driven. Met all deliverables, in a timely manner, with a great report.
Great 🤩🤩🤩 Friendly punctual Clean Organized Customer focused Customer oriented Punctual Available Professional Open to help people
Infinity is the standard of what all dealerships should be a great style for seating area and the great communication that they use in order to make you feel totally comfortable add your dealership
The service received was amazing, as usual. advisors are very professional and knowledgeable, and was able to address all my concerns and questions.
Overall good. Nagging problem with fuel gauge, was told minor and corrected. Reported to no call back.
This dealership has very knowledgeable and professional staff. I have been with them for over 15 years and each time I go for service or to buy a new vehicle I am always treated very well. The staff always take time to ask about my needs and answer my questions in a professional manner. I will highly recommend this dealership to anyone who is looking.
Knowledgeable staff. Very helpful and took the time to ensure I was satisfied with my purchase.
Knowledgeable and looked after my needs. Highly recommended, big difference between dealer provided repairs as compared to general repair facilities.
Service was good. Service representative was knowledgeable and went through everything without issues. Vehicle was well taken care of and cleaned very thoroughly.
Excellent service the minute we walked in the door. Our salesman Kass was extremely knowledgeable and went above and beyond for us to experience a vehicle before purchasing - he didn't seem to even care that we came in at the end of the day to browse - ended up coming home with a new vehicle the next day! Highly recommend all of the staff here!
Overall, I was happy about the service that I received. I will definitely return for future services
Absolutely amazing sales team, service team, everyone has been SUPER professional, charismatic and comfortable to deal with. I always feel at home when I stop in for service, and the coffee is excellent!! The most impressive thing is everyone's knowledge of the vehicles inside and out.
Excellent service yet again at Hyatt…and I was pleasantly surprised my vehicle got washed when I was just getting a fog light replaced (but come to think of it, I guess getting a car cleaned after $150+ of work is fair 😃). Thanks again for the great service and peace of mind…and welcome to Raul!
Great experience from start to finish. They stayed late on a Friday to make sure I received the vehicle I’d been looking for!
Excellent dealership. The staff is very efficient and knowledgeable. Helpful in every way. Estimated cost of service was very well explained as well as estimate completion of services.
Came in contact with John Lee and Omar, Sales Manager, haven’t bought the vehicle yet, but definitely will based on the interaction I had.
Friendly service knowledgeable staff good communication from the service advisor this review should be 10 words not 15
Excellent dealership. Very helpful personnel. The salesman Kas was very knowledgeable and discussed the vehicle and the options I could get. Really appreciated Ray with giving us all the info when I picked up the vehicle
As always ...quick and professional. Place is clean. Staff are polite . Zero wait for shuttle to work .. They have my favorites cookies and make a mean cup of coffee 😉
Rodger was a great help on explaining what was happening with my vehicle. Thank you very much
The staff is very nice and friendly they try to understand as much as possible they explained everything that was important.i really appreciated it so thanks for all your hard work
The sales staff were very knowledgeable and very helpful. I was not pressured into buying, they allowed me to take my own time to make a discussion.
The sales staff and finance staff both met our expectations. We were treated friendly and courteously by all staff at the dealership.
Friendly and helpful staff that demonstrate they are knowledgeable and proud of the product they represent.
I have never had such a positive experience. They offered a unique professionalism, very positive demeanour, and instantly engendered trust in their expertise and desire to assist me in any way needed. Well done!
Everyone was very knowledgeable, helpful, and friendly. It was a very easy car buying experience.
Great service and friendly staff. My vehicle was serviced in a timely manner and no issues
My family and I just bought our second vehicle here and the experience was so smooth and fun. There’s no pressure to buy. They are friendly and helpful. I was surprised of the level of professionalism how our vehicle was presented to us. They spent a good amount of time showing us the vehicle and every feature that comes with. I’ve never felt like they only care about selling the car and that’s it. They made the experience of buying a vehicle magical and satisfactory. They never underestimated us for being a young couple and treated us ...
Pleasure working with Jared, Stuart, Ray, Cassandra and the team! They were patient and understanding and made the deal work smoothly
It’s always a good experience there. Have been going there for years! Will keep going there to service my Infinity.
In this dealership everything good service at time and they explain me everything about my truck service is perfect
I was most satisfied with Steve Sandul of the service department. He is a courteous, efficient and very professional individual.
Great advisors and quality work. The attention to detail make the difference and the experienced and friendly staff make maintenance easy . Hyatt Infiniti is our trusted go to place for service and follow up for our QX80
Wonderful experience with our car salesman, Freedom. Freedom was very knowledgeable, and his customer service was outstanding. The entire group from sales ,finance, and the delivery tutorial of the car was a great experience. Highly recommend this car dealer, and will be returning for our next vehicle. Greg Ferguson
Michael in the service department is amazing. He is always professional, fast, and keeps in touch about your car. You never have to chase him to get an answer. Very knowledgeable. 100% great customer service. Always exceeds expectations.
Great service and very professional 👏 the team is great and very organized and knowledgeable thanks
Sales & service at Hyatt Infiniti has always been top notch. I have utilized Hyatt for several years. Their entire staff is friendly & knowledgeable on the product. I will be back, as usual, for further service.
Service at Hyatt Infiniti is always excellent. Staff is knowledgeable and friendly. Will definitely be back for service and our next purchase.
It was a great experience purchasing a vehicle from Hyatt Infiniti. We would defiantly recommend this dealership!
The minute we entered the front door , we where greeted with a smile and a hello. We drove away with a NEW QX80.
The best infinity dealership. I enjoy coming here for any kind of service. Very recommend.
Once again, doing business with Hyatt is a great experience . Thanks go this time to CARTER W. If you're looking for a great interaction and an awesome product, Heritage Hyatt Infiniti might be exactly what you're looking for. Thanks for everything Carter, Dan
Sales Dept, had no time for me. Enough said. Maybe no stock. Maybe next time.
Very nice place, great vehicles, conveniently located, Thank you for great service and reliable car
Very professional, efficient and got me in and out of the service department quickly. Great service!
The staff that I dealt with worked as a cohesive team with smooth flow from one step of the process to the next. I had made an appointment with Freedom the previous day indicating the vehicle I would like to trade. I was early for the appointment but Freedom saw me drive up and came out to greet me. Great because I'd never been at Hyatt Infiniti before. We had a coffee then went on a test drive. Freedom drove first showing me the ins and outs of the QX 50.Then I drove. Upon returning to the dealership was ...
Steve is always extremely knowledgeable and helpful. We have been servicing our 2009 G37s at Hyatt since we bought it new. Exceptional car and exceptional service!
Friendly, professional and knowledgeable staff from start to finish! Everyone here makes the process of choosing, purchasing and servicing vehicles pleasant and easy!
I am first time Infiniti owner and Hyatt has exceeded my expectations in all departments. Their departments are easy to work with and their staff is highly professional. I would highly recommend.
Among the most professional of dealerships that I have dealt with. I recommend them highly if you are in the market for a vehicle. I would buy from them again.
Devin, Sam, and Michael in service department made this recall experience right for an out of town client. Many thanks 🙏🏼
Hyatt Infiniti provides very knowledgeable trained staff for every aspect of my QX50 In the fourth year since new all service was completed at Hyatt, would not risk going anywhere else. This dealership rates at the Top.
Very accommodating, friendly and reliable. Stuart and Brittney worked fast… Keep up the good work.
Excellent service. Very responsive to questions in a timely manner. Friendly all were helpful right from receptionist, Anthony the manager, Ray, Cassandra! Other people. We have dealt with Infinity for many years and in spite of challenges that everyone has faced over the past two years, all their work is done with a smile and service oriented!! This vehicle is likely our 12 Infinity!
Overall it was pretty good, the financial services manager should explain more to the customer about the payment plan etc.
Very professional, courteous, and knowledgeable. Very accommodating, great service and made us feel right at home !! No gimmicks. No pressure.
The dealership is trying hard to look after their customers to the best of their capacity
Shopping for a family SUV is a difficult task given the amount of available and competitive selections. With the help of Freedom Burles at Hyatt Infiniti in Calgary, Alberta he made it a fun filled experience. Freedom’s people skills were exceptional. He was very knowledgeable and took the time to find out what our needs and wants were. His objective was not just to sell us any SUV but rather to help us to acquire a SUV suited for our needs. On our initial trip we were sold on the first SUV he showed us. Freedom displayed excellent customer ...
The service was really good. I was helped without to much pressure and we got to the bottom line quickly. I felt well informed on my purchase!
Hyatt Infiniti was awesome to deal with. We just purchased our a 4th Infiniti from this dealer. Enquired on a used (NEW) Q50S on-line - we are not ones to buy used (bad experience in past) but the ad was interesting. Connected via email with Sales Consultant Chris Clarke and was surprised with the no bull and hidden costs on the vehicle. It was as advertised and a turned out to be a great purchase experience. Thanks to all Hyatt Staff that helped with the sale.
I would Highly recommend. Great service, knowledgeable staff, fantastic products. Took the time to set everything up for me and make sure I had a good understanding of the features
They went out of their way to ensure I was able to get my car on my terms. Would absolutely use this dealer again
Steve started my loaner vehicle Nice because it was minus 35 outside burrr thank you
The dealership is great to deal with from the sales staff all the way to the service department
Superior dealership in terms of expertise, sales experience and pickup experience. Never has a dealer spent this much time explaining features.
Bought my last three cars there, and have been a satisfied customer for twenty years. Bought my first car in the old building.
Awsome service. Response from email fast, accommodated the viewing to my schedule. Had car ready inside to look at prior to test drive. Staff friendly and easy to work with.
Excellent customer care and expert advice. Vehicle was ready on time with all the work done professionally.
Steve Sandul was very personable and yet professional and he went over and above expectations.
Very friendly and very professional - excellent interface. Excellent booking arrangement and transportation as requested. Excellent car clean up
They treated us awesome as soon as we walked in. Answering all our questions and explained everything. Awesome They showed us and explained all the options.
Entire process was very pleasant and rewarding. I am a returning client and would recommend this dealership to any of my colleagues that are interested in new or used vehicles.
Jason was so awesome. He knows the answers and is so quick to get back to you. I have purchased a vehicle from here before and I will come back again. Fantastic service! Thanks Jason. 🙂
Everyone on is very professional. I met Vitaly, he is really an awesome guy. The service is overall good. I will recommend this dealer very much.
Hyatt was superb in all aspects of the sale. Their staff was professional, courteous and knowledgeable. They were also fun. Will deal with them for my future needs.
Very good services and wonderful staff…………I have said all that needs to be said. Okay I will definitely recommend you to anyone who is interested in buying an Infiniti car.
Competent and friendly staff. We are satisfied with the level of service offered at this dealership that's why we opted to upgrade our car and continue at Hyatt Infiniti.
We leased a new vehicle from Infinity. Excellent service by all people involved. Explanations by Ray Srivastava were excellent. I would highly recommend this dealership to others.
The work to be completed was reviewed, along with the time line. The work was completed as required within the timeline Beth’s vehicle was washed prior to return and all went very well. Thank you.
Great experience top to bottom. No pressure pre or post sale, great sales and business staff and great delivery experience. Car is a quality unit, delivered and performing as promised.
Vitaly, Brittany and Ray made my car shopping experience easy and stress free. They listened to what I need in a car. Definitely recommend them!
Always trust Infinity and their staff. Great service! Michael is always prompt and super informative. This last time I waited in the gallery room and was able to use the desk there to get some work done! Very accommodating:) They had me in and out in 2 hours. 5 Stars.
Great service. Nice lounge. Love the shuttle. Convenient appointment times and flexibility to fit appointments into my schedule. Very nice staff who always go out of their way.